Return Policy

As all My Giftery creations are handmade and personalized, they cannot be returned, exchanged, or refunded.

Each order is unique and crafted especially for you with the utmost care.

In case of a problem with your order (damaged product, error, or non-conformity), you must contact us within 48 hours of receiving the package.

After this period, no claim will be taken into account.

 

For any claim, please contact us:

• by email at: contactmygiftery@gmail.com
• or via the contact form available on the website

 

Please attach to your message:

• a precise description of the problem
• photos of the product received
• your order number

After reviewing your request:

• a solution may be offered to you (replacement, commercial gesture, etc.) depending on the situation
• each request is treated with attention and care

MyGiftery cannot be held responsible in case of:

• error in the information provided during the order
• improper handling or use of the product after receipt
• delay or incident related to the carrier

 

Each creation is made with care and precision to offer you a unique and quality experience.

 

In case of return of the package to the sender due to non-collection within the time limits set by the carrier, incomplete or incorrect address provided by the customer, or any other reason attributable to the customer, the re-shipping costs will be entirely borne by the latter.

Before any new shipment, the customer must pay:

• the new shipping costs;
• as well as a management fee covering the processing of the return, verification of the contents, possible re-packaging of the parcel and the organization of its re-shipment.

No refund of the initial shipping costs can be claimed in this case.

The re-shipment of the parcel will only be made after receipt of the corresponding payment.