Terms and Conditions of Sale


1. Purpose

These General Terms and Conditions of Sale (GTCS) define the conditions under which My Giftery markets its products, as well as the rights and obligations applicable between the seller and any person making a purchase via the website.

Any order implies full, complete, and unreserved acceptance of these GTCS.

 

 

2. Products and artisanal nature

My Giftery offers handcrafted and fully personalized creations.

Each product is individually made, which may lead to slight variations between the visual presented and the final product. These differences are characteristic of artisanal work and cannot be considered defects.

Each order receives particular attention and meticulous care in its execution.


3. Customization and visual validation

A validation visual is sent to the customer before production begins.

The customer is responsible for carefully checking all elements on this visual, including:

  • the text
  • spelling
  • colors
  • layout

The customer is solely responsible for the information provided during the order. The virtual design constitutes the final reference version and will be reproduced identically after validation.

Any visual validation signifies definitive acceptance. From the moment of validation, no modifications or refunds can be made.


4. Price and payment

Prices are indicated in euros (€) and are exclusive of tax (VAT not applicable, article 293 B of the General Tax Code).

Payment is made online via secure payment methods.

The order is considered final only after full payment has been received.

Delivery costs are specified before final validation of the order.


5. Manufacturing times

Manufacturing times vary depending on the nature and volume of the order. They generally range between 2 days and 6 weeks. Each product description mentions the required lead time.

Since each project is custom-made, orders are scheduled according to a limited production calendar to ensure manufacturing quality.

It is recommended to place orders sufficiently in advance to ensure they are handled within the desired timeframe.

 

6. Delivery

Products are shipped to the address provided by the customer during the order.

Delivery times are indicative.

MyGiftery cannot be held responsible for delivery delays, losses, or damages attributable to the carrier.

 

7. Right of withdrawal, returns and claims

In accordance with current legal provisions (article L221-28 of the Consumer Code), the right of withdrawal does not apply to personalized or custom-made products.

Consequently, no request for return, exchange, or refund will be accepted, except in cases of error attributable to MyGiftery.

Any claim must be made within 48 hours of receiving the package. After this period, no request can be processed.


Claims must be submitted:

  • by email to: contactmygiftery@gmail.com
  • or via the contact form available on the website

They must be accompanied by:

  • a detailed description of the problem
  • photographs of the product concerned
  • the order number

 

In the event that a package is returned to the sender due to non-collection within the time limits set by the carrier, an incomplete or incorrect address provided by the customer, or any other reason attributable to the customer, the re-shipping costs will be entirely borne by the customer.

Before any new shipment, the customer must pay:

  • the new shipping costs;
  • as well as a handling fee covering the processing of the return, verification of contents, possible repackaging of the package, and organization of its re-shipment.


No refund of initial shipping costs can be claimed in this case.

The re-shipment of the package will only be made after receipt of the corresponding payment.


8. Order cancellation

A request for order cancellation can only be considered if production has not yet started.

In this case, management fees or the deposit paid may be retained.

Deposits paid at the time of order are non-refundable under any circumstances, including in the event of cancellation initiated by the customer.

In the event that MyGiftery is unable to fulfill the order (exceptional case), the customer will be fully refunded the amounts paid, without any further compensation.


9. Liabilities

MyGiftery cannot be held responsible for:

  • errors or omissions attributable to the customer when entering information
  • improper use of the products
  • incidents related to transport
  • a confirmed virtual design


10. Intellectual property

All content present on the website (texts, visuals, creations, photographs, etc.) is protected by intellectual property law.

Any reproduction, use, or distribution without prior authorization is strictly prohibited.

 


11. Personal data

The information collected is necessary for order processing and customer relationship management.

In accordance with applicable regulations, the customer has rights of access, rectification, and deletion of their data.

For any request: contactmygiftery@gmail.com

 

12. Disputes

In case of disagreement, the parties will endeavor to find an amicable solution.

Failing agreement, the dispute will be submitted to the competent courts in accordance with French law.

 

13. Acceptance of GTCS

 

The validation of an order implies unreserved acceptance of these General Terms and Conditions of Sale.